Refund Policy | VoxScriber - Rules, Deadlines & Procedures
Read the complete VoxScriber refund policy. Rules, deadlines, and step-by-step refund procedures.
Refund Policy
Read our complete refund policy: when you can request a refund, deadlines, procedures, eligible situations, and how to appeal decisions on VoxScriber.
Policy by Purchase Type
One-Time Credit Purchases
Refund available | Deadline: 7 calendar days
Conditions:
- Credits have not been used
- Purchase was made less than 7 days ago
- No signs of fraudulent use
- Request made through official support
Process:
- Contact support via email or chat
- Provide purchase details and reason
- Wait for review (up to 3 business days)
- Receive confirmation and processing
- Refund within 5 business days
Restrictions:
- Only unused credits
- Maximum one request per month
- Does not apply to special promotions
Monthly Plans
Limited refund | Deadline: 48 hours after charge
Conditions:
- Charge occurred less than 48 hours ago
- No plan credits have been used
- No premium features were used
- Documented technical issues
Process:
- Cancel the plan immediately
- Contact support within 48 hours
- Provide a detailed justification
- Wait for technical review
- Decision within 5 business days
Restrictions:
- Only on the first monthly renewal
- Does not apply after resource usage
- Limited to exceptional cases
Annual Plans
Prorated refund | Deadline: 14 calendar days
Conditions:
- Purchased less than 14 days ago
- Less than 10% of included credits used
- Documented serious technical issues
- Justified dissatisfaction with the service
Process:
- Open a specialized support ticket
- Provide a detailed justification
- Wait for case review (up to 7 days)
- Prorated calculation if approved
- Refund within 10 business days
Restrictions:
- Prorated refund for the unused portion
- Promotional discounts are non-refundable
- Case-by-case analysis
Situations NOT Eligible for Refund
Credits Used
Credits already used for transcriptions. Once credits have been consumed for transcriptions, the amount cannot be refunded as the service has been rendered.
Expired Deadline
Request submitted after the established deadline. Refund requests must be made within the specific deadlines for each plan type.
Normal Cancellation
Voluntary plan cancellation. Normal plan cancellation does not entitle you to a refund, but you retain access until the end of the paid period.
Special Promotions
Plans purchased on promotion or at a discount. Purchases made during promotions or with special discounts have a different policy, typically without refunds.
Terms of Service Violation
Misuse or violation of terms of service. Accounts suspended for violating the terms of service are not entitled to a refund of amounts paid.
Multiple Requests
History of multiple refunds. Users with a history of multiple refund requests may have their requests denied to prevent system abuse.
Refund Request Process
Eligibility Check
Confirm that your case falls within the policy. (5-10 minutes)
- Check your purchase type (one-time, monthly, annual)
- Confirm the request deadline
- Check whether credits have been used
- Document the issue if applicable
Contact Support
Open an official request through the appropriate channels. (10-15 minutes)
- Go to Dashboard -> Support -> New Request
- Select the "Billing/Refund" category
- Provide complete purchase details
- Explain the reason in detail
- Attach receipts if necessary
Internal Review
The team reviews your request and documentation. (1-7 business days)
- Automatic eligibility check
- Manual review of the specific case
- Validation of data and receipts
- Decision based on the current policy
Decision Notification
You receive a response about your request. (24 hours after review)
- Email with the final decision
- Justification if denied
- Amount and timeline if approved
- Instructions for next steps
Refund Processing
Execution of the approved refund. (3-10 business days)
- Automatic plan cancellation
- Removal of credits from account
- Processing with the payment processor
- Completion confirmation
Common Request Scenarios
| Situation | Eligibility | Conditions | Recommended Action | Success Rate | |---|---|---|---|---| | Accidental purchase | Possible refund | Within deadline and no credits used | Contact support immediately | High | | Quality didn't meet expectations | Refund unlikely | Consider smaller tests in the future | Contact technical support first | Low | | Serious technical issues | Possible refund | Documented and unresolved issues | Document problems and contact support | Medium | | Duplicate charge | Guaranteed refund | Proof of duplicate charge | Provide bank statements | Very High | | Change of needs | No refund | Consider pausing or downgrading | Change your plan instead of canceling | None |
How to Appeal a Decision
1. First Instance
Initial review by the support team. Present new arguments or evidence via ticket. Timeline: 3-5 business days | Success Rate: 30%
2. Second Instance
Review by a supervisor or manager. Request escalation to management via support. Timeline: 5-7 business days | Success Rate: 15%
3. External Mediation
Consumer protection agencies. Better Business Bureau (BBB) or other competent authorities. Timeline: 15-30 days | Success Rate: Variable
How to Avoid Needing a Refund
Before Purchasing
- Test the platform with one-time credits first
- Read the terms of service thoroughly
- Understand the differences between plan types
- Calculate your actual usage needs
- Check that your connection and devices are compatible
During Use
- Regularly monitor your credit consumption
- Test new features with small files
- Keep records of technical issues
- Use technical support before giving up
- Document any malfunctions
Before Canceling
- Consider pausing instead of canceling
- Contact support to resolve issues
- Evaluate downgrading instead of canceling
- Use all your credits before making a final decision
- Understand that cancellation does not generate a refund
Always try to resolve technical issues with support before requesting a refund. In most cases, problems can be resolved quickly, avoiding the need for cancellation.
Continue learning
- How to Change Your Plan - Upgrade, downgrade, and cancellation
- Invoices & Receipts - How to access your financial documents
- Monthly vs One-Time Plans - Compare before deciding