How to Change Your Plan | VoxScriber - Upgrade, Downgrade & Cancellation
Learn how to change, cancel, or pause your VoxScriber plan.
How to Change Your Plan
Complete guide to upgrading, downgrading, canceling, or pausing your VoxScriber plan. Understand how changes work, prorated billing, and credit management.
Types of Plan Changes
Upgrade
Switch to a higher plan
Examples: One-time -> Monthly, Basic Monthly -> Premium, Monthly -> Annual
- Effect: Immediate
- Billing: Prorated charge
- Credits: Additional credits applied
Benefits:
- Premium features activated immediately
- Savings on future usage
- Improved support
- Increased limits
Downgrade
Switch to a lower plan
Examples: Premium -> Basic, Annual -> Monthly, Monthly -> One-time
- Effect: At the end of the current period
- Billing: No additional charge
- Credits: Kept until they expire
Benefits:
- Savings in the next period
- Increased flexibility
- No long-term commitment
- Aligned with actual usage
Cancellation
Cancel your subscription entirely
Examples: Any plan -> One-time, Stop automatic renewals
- Effect: At the end of the current period
- Billing: No future charges
- Credits: Credits expire with the plan
Benefits:
- No future commitment
- Return to pay-per-use model
- Full control over spending
- Can reactivate at any time
Step-by-Step Guide by Change Type
Upgrading
Duration: 5-10 minutes | Effect: Immediate
Access your Dashboard
Change Plan
Compare options
Select the new plan
Review the amount
Confirm
Done!
Downgrading
Duration: 3-5 minutes | Effect: Next billing cycle
Access the Dashboard
Change Plan
Select a lower plan
Choose the new plan
Confirm the limitations
Confirm the change
Change scheduled
Canceling a Subscription
Duration: 2-3 minutes | Effect: End of current period
Access the Dashboard
Cancel
Reason
Confirm
Pause option
Final cancellation
Confirmation
Pausing Temporarily
Duration: 3-5 minutes | Effect: Next cycle
Access the Dashboard
Pause
Pause period
Return date
Settings preserved
Billing suspended
Automatic reactivation
How Billing Works
Mid-month upgrade
- Calculation: Prorated charge for the additional amount
- Example: Upgrading from $9.90 to $19.90 on day 15: charges $5 additional
- Credits: Credits from the new plan are added immediately
Downgrade requested
- Calculation: No additional charge, takes effect in the next cycle
- Example: Downgrade requested on day 10, effective from the next renewal
- Credits: Current credits kept until natural expiration
Cancellation
- Calculation: No refund, service continues until the end of the paid period
- Example: Cancel on day 15, service works until day 30
- Credits: Plan credits expire along with cancellation
Temporary pause
- Calculation: Billing suspended during pause
- Example: 2-month pause = no charges for the next 2 months
- Credits: Credits are "frozen" during the pause
Important Notices by Action
Before upgrading:
- Make sure you actually need the additional features
- Calculate whether your usage justifies the extra cost
- Upgrades take effect immediately with prorated billing
- Premium features may have a learning curve
Before downgrading:
- Premium features will be removed in the next cycle
- Lower plan limitations will apply
- Current credits are kept, but new credits will be reduced
- Support level may return to basic
Before canceling:
- There is no refund for the already-paid period
- All plan credits expire together
- You lose access to premium features immediately
- Your history and data are kept for 12 months
Before pausing:
- Minimum pause is 1 month, maximum is 6 months
- Credits are "frozen" during the pause
- Reactivation can be automatic on your chosen date
- Ideal for temporary periods without usage
Frequently Asked Questions
Can I cancel at any time?
Yes, you can cancel your plan at any time without penalty. Cancellation takes effect at the end of the already-paid period.
Is there a refund when I cancel?
We do not offer refunds for cancellations. You continue to have access to your plan's features until the end of the already-paid period.
Can I pause my plan instead of canceling?
Yes! You can pause for 1-6 months. During the pause there are no charges and your data is saved. Reactivation can be automatic or manual.
How does a mid-month upgrade work?
You only pay the prorated difference. For example, if there are 15 days left in the month, you pay 50% of the difference between plans.
Will I lose my credits when downgrading?
No. Your current credits are kept until natural expiration. Only new credits follow the lower plan rules.
Can I go back to my previous plan?
Yes, you can change your plan as many times as you want. Each change follows the corresponding billing rules.
Troubleshooting
I can't change my plan
Possible causes: Pending payment on current plan, plan in grace period, temporary technical issues.
Solutions: Settle any outstanding payments first, wait for the grace period to end, contact support if the problem persists.
Unexpected charge after a change
Possible causes: Upgrade with prorated billing, processing fee, extra features activated.
Solutions: Check the invoice details, confirm whether it was a mid-period upgrade, contact billing if the charge is incorrect.
Features not activated after upgrade
Possible causes: Payment processing delay, browser cache, system sync.
Solutions: Wait up to 30 minutes, clear cache and log out/log in, contact technical support.
I want to cancel but the button doesn't appear
Possible causes: Plan already canceled, active grace period, interface error.
Solutions: Check your current plan status, wait for the grace period to end, use the "Contact Support" option.
Best Practices
Planning
- Evaluate your actual usage before making changes
- Consider seasonality in your work
- Calculate the savings/cost of the change
- Consider an adjustment period
Timing
- Upgrades: do it when you really need to
- Downgrades: request a few days before renewal
- Cancellations: consider pausing temporarily first
- Avoid frequent changes (causes billing confusion)
Financial
- Keep your payment method up to date
- Settle any outstanding balances before making changes
- Monitor invoices after changes
- Keep records of plan changes
Data
- Back up important data
- Export reports before downgrading
- Document your current settings
- Keep your transcription history saved
Before making any changes, consider temporarily pausing your plan instead of canceling. Pausing keeps your data and settings intact, allowing easy reactivation when needed, without losing your history or having to reconfigure everything.
Continue learning
- Monthly vs One-Time Plans - Compare all plans before deciding
- How Credits Work - Understand the impact of changes on your credits
- Refund Policy - Understand the rules about refunds and cancellations