Payments & Plans
Manage your plans, credits and payments
Plans and Pricing
Complete VoxScriber plans and pricing table: monthly and annual subscriptions, one-off hour packages, and custom balance, in reais, dollars, and euros.
How Credits Work
Understand VoxScriber's cycle system: how much each engine costs, when credits are deducted, how they accumulate on renewal, and when they expire.
Pay with PIX
How to buy hour packages and balance with PIX at VoxScriber: QR code validity, CPF request, credit timing, and what to do if PIX expires.
Subscription via Automatic PIX
Subscribe to VoxScriber paying with Automatic PIX: a single QR code activates your plan and authorizes renewals. Learn why CPF is required and how to cancel.
Pay with Card
How credit card payment works on VoxScriber: processing via Stripe, billing currency, name on the statement, and management through the billing portal.
Bank Slips for Businesses
How to pay the VoxScriber business plan by bank slip: due date, required data, advance invoice, and where your finance team downloads the PDF and digitable line.
Coupons and Promotions
VoxScriber discount coupon rules: where to apply them, why some are only valid for the first charge, affiliate coupons, and the retention discount.
Subscription Renewal and Lifecycle
What happens at each renewal: cycle accumulation, immediate switch to Free after a failed payment, and automatic reactivation after payment.
Change Plan
How to upgrade or downgrade VoxScriber: proration, when extra cycles drop, downgrade at the end of the cycle, and the specific rules for Automatic PIX.
How to Cancel Your Subscription
Step-by-step guide to cancel your VoxScriber subscription by card or Automatic PIX: access until the end of the cycle, what happens to credits and transcriptions.
Refund Policy
How refunds work at VoxScriber: request via support, case-by-case analysis, return through the same payment method, and what happens to your cycles.
Invoice (NFS-e)
How the service invoice works at VoxScriber: automatic issuance for PIX and boleto, why cards are excluded, who receives the email, and issuer details.
International Payment
In which currency VoxScriber charges outside Brazil, which payment methods are available in each region, and why PIX and boleto are exclusive to Brazilian accounts.
Statement and Transaction History
How to check every cycle movement in VoxScriber: purchases, renewals, usage, and refunds are recorded in an immutable statement on the billing page.