Invoice (NFS-e)
How the service invoice works at VoxScriber: automatic issuance for PIX and boleto, why cards are excluded, who receives the email, and issuer details.
VoxScriber automatically issues NFS-e (electronic service invoice) for payments confirmed via PIX (individuals) and via PIX, boleto, and corporate card (organizations). Issuance runs in cycles of a few minutes after payment confirmation — you don't need to request it.
Individual payments with card (Stripe) do NOT generate automatic NFS-e — by design of the tax flow, only PIX qualifies for automatic issuance for individuals. If you pay by card and need an invoice, open a ticket with your CPF/CNPJ.
Who receives the invoice
| Situation | Where the NFS-e goes |
|---|---|
| Individual — first purchase, package, or plan activation | Buyer's email |
| Individual — monthly/yearly renewal | Internal tax archive (no copy to customer) |
| Company (legal entity) — any charge, incl. renewal | Organization's finance email |
Individual subscribers who want to receive the invoice for every renewal by email: ask support — we enable this preference on your account. The invoice email is sent once per issuance; support can resend it if you missed it.
Why we ask for CPF/CNPJ
The city government requires the recipient's document. Without CPF/CNPJ, issuance is skipped (it's not an error — there just isn't an invoice). That's why the document became mandatory for PIX purchases. Did you provide the company's CNPJ? The invoice comes with the legal entity name + CNPJ as the recipient; with CPF, it comes in your own name.
Invoice details
- Issuer: Flam Serviços em TI, CNPJ 62.341.783/0001-24, municipality of Fortaleza/CE;
- Tax: ISS of 5%, already included in the price (the amount you paid is the invoice amount);
- Classification: NBS 1.1506.21.00 — "Application hosting (SaaS)";
- Description: "Contratacao/Renovacao [plan] - VoxScriber.com.br" — no accents, indeed; it's a limitation of the city's standard, and the invoice is still valid.
Companies: advance invoice and invoice archive
- Advance NFS-e: for finance teams that require an invoice before paying, we issue the NFS-e before the boleto is settled — ask sales/support;
- Where to download: organization owners and admins find the invoice PDFs (DANFSe) along with boletos and PIX charges in the organization's invoices area.
I entered wrong details / I need to cancel an invoice
Cancellation and reissuance are handled by our team — open a ticket with the invoice number and the correct detail. Depending on the city, cancellation may require manual write-off in the municipal portal, which adds a few days.
Frequently asked questions
I just paid via PIX — when does the invoice arrive?
Minutes after confirmation: an automated process scans confirmed payments every few minutes and issues the NFS-e.
I'm a subscriber and I don't receive invoices for renewals — is that wrong?
No: by default, individual renewal invoices go only to the tax archive. Want to receive them by email? Ask support and we'll enable it for your account.
I need the invoice under the company's CNPJ, not my CPF.
Provide the CNPJ at the time of purchase (document field) — the invoice comes with the legal entity name as the recipient. For ongoing corporate use, consider the corporate plan, where tax details are registered in the organization.
The invoice came with 'Contratacao' written, without an accent — is it valid?
Yes. The description follows the accepted city standard, without accents, and this doesn't affect tax validity.
I paid by card and need an invoice — what now?
The automatic flow doesn't cover individual card payments. Open a ticket with your receipt and your CPF/CNPJ and the team will sort it out.
Keep learning
- Pay with PIX - The document is requested at checkout
- Boleto for companies - Advance invoice and invoices area
- Pay with card - Card tax limitations
- Refund policy - Chargeback and invoice cancellation
Didn't find your answer? Open a ticket and we'll reply quickly.