Subscription Renewal and Lifecycle
What happens at each renewal: cycle accumulation, immediate switch to Free after a failed payment, and automatic reactivation after payment.
Last updated: August 2, 2026
Your subscription goes through predictable states: active, renewing, payment pending, or canceled. If a renewal fails, the account immediately returns to Free without deleting transcriptions or valid one-off credits.
Normal renewal
On the renewal date (every 30 days for monthly, 365 for annual), the plan's cycles are added to your remaining balance, capped at 2× the plan's cycles — you never lose balance on renewal. Details and examples in How credits work.
Payment failed: automatic switch to Free
If the renewal charge fails (card declined, Automatic PIX without balance):
- The account immediately returns to Free — recurring plan credits stop applying, while active one-off purchases are preserved;
- New automatic charge attempts happen during the first week;
- Email reminders arrive on days 3 and 7, and late recovery retries on days 10, 20, and 30 (dates deliberately aligned with paychecks);
- Day 35 without payment: we give up charging that renewal.
While retries continue, you can use the service within Free limits. A successful later charge automatically restores the paid plan and delivers the new period's credits.
Got a pending payment notice? Settle it via the email link or the billing page in the dashboard — once you pay, everything goes back to normal, with your plan and balance preserved.
Downgrade and reactivation
The downgrade does not block the account: you can keep using Free. To reactivate, settle the payment on the billing page; once confirmed, the paid subscription returns automatically.
When downgraded to Free, the balance preserves active one-off purchases (hour packages and custom balance never expire) and the 120-cycle floor of the Free plan.
Cancellation
Canceling is different from simply not paying: cancellation is scheduled for the end of the paid cycle — you keep access until then and there's no new charge. See the step-by-step in How to cancel your subscription.
The downgrade removes the recurring subscription benefit, but does not erase your transcriptions or one-off cycles. Paid limits, extra engines, and priority return after payment.
Frequently asked questions
My card was declined — what happens immediately?
Your account returns to Free on the first failure. You can continue within Free limits, and a successful retry automatically restores the paid plan.
How many days do I have to settle it?
Retries go through day 7; then, new charges on days 10, 20, and 30. On day 35 we give up on that charge. The account remains on Free during this period.
I was downgraded to Free — did my cycles disappear?
The plan's recurring cycles stop applying, but active one-off purchases are preserved, plus the 120-cycle floor of Free.
How do I reactivate my paid plan?
Use the billing page in the dashboard. Once payment is confirmed, the plan returns automatically.
I renewed and the balance didn't double — why?
Renewal adds the plan's cycles to your balance, but respects the cap of 2× the plan's cycles. Above the cap, the plan's excess isn't added (separately granted bonuses are preserved).
Continue learning
- How credits work - Accumulation rule with examples
- How to cancel your subscription - End-of-cycle cancellation
- Change your plan - Upgrade and downgrade
- Statement and history - Checking charges
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